Gain process insight with Navigator
Management processes of project organisations are set up logically, but they often do not work efficiently. Synotion uses the automated assessment tool Navigator providing clear dashboards offering great insight into most important improvement areas and improvement suggestions.
Sample case:
- Organisations strive for a certain manageability. A quality management system is designed and translates it into clear policies.
- This policy is then detailed in work processes and clear RACIs. Designated process owners oversee implementation.
- However, does it work that way on the shop floor? Have the policies and processes described been embraced by everyone? Do we actually work this way?
- The level of implementation requires quantitative information. Information that enables an organisation to determine to what extent work processes have been adopted. This quantitative information must then be translated into actions to achieve full implementation of the intended quality management system. Those actions should be prioritised so that the greatest possible result is achieved with the least effort. This usually requires the efforts of a large number of consultants.
Navigator saves on the involvement of expensive consultants and in addition by involving staff also saves on the time your organisation spends on implementation. In Navigator, we have automated these consultancy activities. Within 1 week Navigator reveals where in the organisation, on which topics and with whom the improvements are up for grabs. Clear improvement steps are included on a personal level!
The Synotion solution in five stages:
1. Define
- Choose a generally recognized and accepted process reference model, like an industry standard or best practice you want to adopt (example Systems Engineering, Schedule Management, HSE, etc)
- choose a process measurement framework (like the ISO/IEC 33020)
- On which processes of the model you want to focus ? What maturity level (goal) is aimed at?
Standard reference model, measurement framework and desired level, i.e. the goal, may be prescribed by tenderers. Whether as minimum requirements or part of a continuous improvement program. A client can then claim its maturity level in the tender or project execution. In that case, the standard and the method chosen are contractually fixed in advance.
Synotion offers its library of various frameworks and maturity models that have already been fully developed in Navigator.
2. Measure
The 360° online survey of various stakeholders. Think in particular of responsible roles and/or management positions (including work floor staff), subcontractors, various locations or departments . Only when the shop floor has accepted the working method described and acts accordingly, is there an expert organization and operational excellence in reach.
3. Analyse
The collected data is converted into management information.
Navigator, the online “Integrated Quality Risk Management” SaaS application, does the math.
The outcome shows exactly where and on which subject the biggest areas for improvement lie.
4. Report
Through clear online dashboards, the various organizational units and responsible stakeholders receive up-to-date information and insight into the most important risks and areas of attention per unit. Navigator identifies improvement actions using a Pareto analysis (80/20 rule). Which aspects have the greatest deviation from the target score? Where and whom?
5. Improve
Implement the improvement actions (those that make the greatest contribution to the desired objective). Conducted periodically – every six months – Navigator is an inseparable and indispensable part of your quality system of continuous improvements towards operational excellence.
Thus, Navigator forms an effective and efficient management tool for an “Integrated Quality Risk Management” approach.